MCCERAMICS / Refund policies

Refund policies

If you need to change your order or get a refund, we offer this service with shipment in charge to the customer within 7 days from the shipment receipt. You can return a product in exchange for another item with the same or greater price, paying the difference, or also get a total refund with the original payment method, or alternatively another one if possibile.

We kindly ask you to take note of the following exceptions:

Discounted products cannot be refunded

Returned items must not show visible signs of wear or use

To initiate a return or exchange, please call us directly at the telephone number you find in the contacts or send an email to which we will reply as soon as possible, carefully indicating the item purchased and the order number.

From the moment we receive the return, the refund will be made within 2 working days, while as regards a possible exchange, the shipment of the product you have chosen will take place within 5 working days.

For more information fill out the form in the contact section or contact us directly.